OTRS: Open Source Ticket Request System - Final Thoughts
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There’s one more thing that should be said about the OTRS AG Company. They are providing ITIL compliant consulting services and tech support for the deployment and use of their software suite. Therefore, if your organization is facing some challenges adopting their solutions, don’t hesitate to contact OTRS and ask for their expertise.
Open source approaches have the capability to forge amazing products, and the expert team of OTRS has proven this to be true. They did a spectacular job in terms of development, and now the company does its best to assist people in the deployment and adoption of their solutions. This is how things should be done. At least they have earned the recognition they deserve; OTRS is simply the most widely known ticketing system.
Hopefully this article has accomplished its purpose and given you a brief overview of OTRS, as well as the company that makes it. We hope that if you decide to adopt their free incident management systems, you won’t have any problems. There is lots of documentation that you or the sysadmin(s) can use for assistance during the adoption stages. Also, numerous forums provide OTRS support.
And finally, I’d like to invite you to join our experienced community of technology professionals on all areas of IT&C starting from software and hardware up to consumer electronics at Dev Hardware Forums. And be sure to check out the community of our sister site at Dev Shed Forums. We are friendly and we’ll do our best to help you.
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